Impact of supply chain management practices on firm performance: Empirical evidence from a developing countryYear: 2017

Authors:AV Gandhi, A Shaikh, PA Sheorey
Journal: International Journal of Retail & Distribution Management
Publication date: 2017
Publisher: Emerald
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The purpose of this paper is to investigate the adoption and implementation of supply chain management practices (SCMPs) on supply chain performance (SCP) and firm performance (FP) in the organized retail industry in a developing country like India. An empirical study was conducted on a sample size of 125 responses collected from the supply chain heads of organized retail firms in India. A theoretical model was developed depicting the relationship between SCMPs, SCP and FP. The theoretical model was tested using mediating multiple regression analysis. This research suggests that the SCMPs are positively related to SCP and FP. Customer relationship management and supplier relationship management are reported as the most important SCMPs, which had the maximum impact on the FP in the organized retailing context in India …