Title:Capability Model Structure of Enterprise Process Map under Business Process Management in IT IndustryYear: 2020

Authors: Suhana Hasan, Shilpa Parkhi
Journal: Psychology and Education
Publication date: 2020
Publisher: Scopus
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Enterprise Process Mapping is an activity carried out as a part of Business Process Management in the IT industry. Enterprise Process Maps(EPM) aids to visualize the capabilities of an organization with the different interlinkages and orders of arrangements of the Business Processes. EPM can acts as a digital library and be a single source of truth for the different capability of an organization containing individual departments under these capabilities. This research aim to showcase the importance of EPM in the IT industry and create a standardize model of the capabilities in the IT industry. The capability modelling of the IT industry was structured after telephonic interview with IT managers and executives from different IT companies. The research provides a holistic view of the subpart of the capabilities and the factors considered while modelling the same.