Title: Public Service Reformation: Relationship Building by Mobile Technology Year: 2019 |
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Authors:
Mahmud A. Shareef, Raman Ramakrishnan, Abdullah M. Baabdullah, Rafeed Mahmud, Jashim Uddin Ahmed, Humayun Kabir, Vinod Kumar, Uma Kumar, M.Shakaib Akram, Ahmedul Kabir, Bhasker Mukerji
AbstractExtensive implementation of information and communication technology (ICT) in public administration has created the capacity to reengineer public service systems. It has also brought about a public service reformation and civil service reformation to develop a new service delivery channel using the continuous interactivity of the mobile phone's short messaging service (SMS). An empirical study was conducted among general citizens in Bangladesh, who are the actual users of public service. The study revealed the critical factors which contribute to the development of attitude toward public sector reformation. The administration for service delivery through mobile phone SMS are: time and location, relevance, and reliability. Along with improving public services by mobile technology, it also helps in relationship building by mobile technology. |
Name | Designation | |
Mr. Anand Singh | Administrative Officer | ![]() |
Ms. Jagriti Partho Goswami | Office Superintendent | ![]() |
Mr. Prasanna Pendke | Sr. Supervisor | ![]() |
Mr. Amit Marathe | Sr. Supervisor | ![]() |
Mr. Prakash D Karkar | Supervisor | ![]() |
Mr. Amit Shinde | Supervisor | ![]() |
Ms. Supriya Rahalkar | Supervisor | ![]() |
Ms. Poorva Zende | Sr. Coordinator | ![]() |
Mr. Yogesh S. Mane | Sr. Coordinator | ![]() |
Ms. Rucha Desai | Sr. Coordinator | ![]() |
Ms. Roma Kale | Sr. Coordinator | ![]() |
Ms. Deepti Gokhale | Sr. Coordinator | ![]() |
Mr. Gautam S. Mane | Coordinator | ![]() |
Ms. Margaret Dsouza | Coordinator | ![]() |
Mr. Prasad Bonde | Coordinator | ![]() |
Ms. Anuja Joshi | Coordinator | ![]() |
Mr. Pradeep Chaveria | Coordinator | ![]() |
Mr. Rohit Rane | Assistant Coordinator | ![]() |
Ms. Shilpa Ravalallu | P.A.to Director | ![]() |
Mr. Abhishek Kudale | Office Assistant | ![]() |
Mr. Rajesh Bagewadi | Network Engineer | ![]() |
Ms. Saee H. Gokhale | Sr .Lab Instructor | ![]() |
Mr. Nilesh S Kadam | Sr. Lab Assistant | ![]() |
Ms. Shital Balkawade | Accounts Assistant | ![]() |
Mr. Sumit Bhoinkar | Accountant | ![]() |
Mr. Avadhoot Joshi | Accountant | ![]() |
Mr. Ankush Kolhe | Office Attendant | ![]() |
Mr. Mukesh Thopate | Office Attendant | ![]() |
Mr. Ashok Mankar | Office Attendant | ![]() |
Mr. Puran Walmiki | Sr. Office Attendant | ![]() |
Mr. Kailash Shinde | Sr. Office Attendant | ![]() |
Mr. Vasant Shitole | Sr. Office Attendant | ![]() |
Mr. Yogesh Nevrekar | Sr. Office Attendant | ![]() |
Mr. Sanjay Takle | Sr. Office Attendant | ![]() |
Mr. Vishal Kadam | Driver cum Office Attendant | ![]() |
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