DR. R. RAMAN

Title: Public Service Reformation: Relationship Building by Mobile Technology Year: 2019
Authors: Mahmud A. Shareef, Raman Ramakrishnan, Abdullah M. Baabdullah, Rafeed Mahmud, Jashim Uddin Ahmed, Humayun Kabir, Vinod Kumar, Uma Kumar, M.Shakaib Akram, Ahmedul Kabir, Bhasker Mukerji Journal: International Journal of Information Management Publication date: 2019 Publisher: Elsevier URL: click here Abstract Extensive implementation of information and communication technology (ICT) in public administration has created the capacity to reengineer public service systems. It has also brought about a public service reformation and civil service reformation to develop a new service delivery channel using the continuous interactivity of the mobile phone's short messaging service (SMS). An empirical study was conducted among general citizens in Bangladesh, who are the actual users of public service. The study revealed the critical factors which contribute to the development of attitude toward public sector reformation. The administration for service delivery through mobile phone SMS are: time and location, relevance, and reliability. Along with improving public services by mobile technology, it also helps in relationship building by mobile technology.

Title: Public Service Reformation: Relationship Building by Mobile Technology Year: 2019

Authors: Mahmud A. Shareef, Raman Ramakrishnan, Abdullah M. Baabdullah, Rafeed Mahmud, Jashim Uddin Ahmed, Humayun Kabir, Vinod Kumar, Uma Kumar, M.Shakaib Akram, Ahmedul Kabir, Bhasker Mukerji
Journal: International Journal of Information Management
Publication date: 2019
Publisher: Elsevier
URL: click here

Abstract

Extensive implementation of information and communication technology (ICT) in public administration has created the capacity to reengineer public service systems. It has also brought about a public service reformation and civil service reformation to develop a new service delivery channel using the continuous interactivity of the mobile phone's short messaging service (SMS). An empirical study was conducted among general citizens in Bangladesh, who are the actual users of public service. The study revealed the critical factors which contribute to the development of attitude toward public sector reformation. The administration for service delivery through mobile phone SMS are: time and location, relevance, and reliability. Along with improving public services by mobile technology, it also helps in relationship building by mobile technology.

Name	Designation
Mr. Anand Singh	Administrative Officer
Ms. Jagriti Partho Goswami	Office Superintendent
Mr. Prasanna Pendke	Sr. Supervisor
Mr. Amit Marathe	Sr. Supervisor
Mr. Prakash D Karkar	Supervisor
Mr. Amit Shinde	Supervisor
Ms. Supriya Rahalkar	Supervisor
Ms. Poorva Zende	Sr. Coordinator
Mr. Yogesh S. Mane	Sr. Coordinator
Ms. Rucha Desai	Sr. Coordinator
Ms. Roma Kale	Sr. Coordinator
Ms. Deepti Gokhale	Sr. Coordinator
Mr. Gautam S. Mane	Coordinator
Ms. Margaret Dsouza	Coordinator
Mr. Prasad Bonde	Coordinator
Ms. Anuja Joshi	Coordinator
Ms. Nayanmoni Bhagawati	Coordinator
Mr. Pradeep Chaveria	Coordinator
Ms. Neha Kulkarni	Coordinator
Mr. Rohit Rane	Assistant Coordinator
Ms. Shilpa Ravalallu	P.A.to Director
Mr. Abhishek Kudale	Office Assistant
Mr. Rajesh Bagewadi	Network Engineer
Ms. Saee H. Gokhale	Sr .Lab Instructor
Mr. Nilesh S Kadam	Sr. Lab Assistant
Mrs. Savita Nimkar	Office Assistant
Ms. Shital Balkawade	Accounts Assistant
Mr. Sumit Bhoinkar	Accounts
Mr. Ankush Kolhe	Office Attendant
Mr. Mukesh Thopate	Office Attendant
Mr. Ashok Mankar	Office Attendant
Mr. Puran Walmiki	Sr. Office Attendant
Mr. Kailash Shinde	Sr. Office Attendant
Mr. Vasant Shitole	Sr. Office Attendant
Mr. Yogesh Nevrekar	Sr. Office Attendant
Mr. Sanjay Takle	Sr. Office Attendant